Submitting a Support Ticket

Go to Cullman City Schools HelpDesk in CCS bookmarks

1. 1. Click on Login

   

2. 2. Click on GOOGLE

   

Freshworks

1. 3. Click on Sign in with Google

   

Sign in - Google Accounts

1. 4. Click on Misty Waldrop…

   

2. 5. Click on New at top right

   

3. 6. Click on New ticket

   

4. 7. Type your information in the contact field.

   

5. 8. Choose the department you want the ticket to go to.

   

6. 9. Complete area of problem.

   

7. 10. Choose your location

   

8. 11. Put in your room number

   

9. 12. Type the subject

   

10. 13. Describe the problem in detail

    

11. 14. Choose the group the ticket goes to

    

12. 15. Click Create